Guarantee & Return Policy

Upper Canada Stretchers’ Guarantee

Our products are guaranteed for a period of 60 days from the date of delivery. We guarantee that all our stretcher products will be straight & square, free of structural defects, and made to ordered sizes within 1/16"/2mm (note that size measurements are based on an assembled frame rather than individual bars). The measure of “straightness” we use to determine if a stretcher bar is straight or bowed is that the amount of bowing does not exceed 0.13% which is 1/16″ per 4-foot length of bar. If you find that our products do not meet these high standards and you notify us within the warranty period, we will gladly correct any problems at no extra cost to you.

Disclaimer:
UCS Inc. will not be held responsible for any canvas support that is warped or twisted by applying too much tension to the canvas. All customers should carefully read our “How to Choose the Right Stretcher Bars” article before ordering their stretchers and consult with UCS sales staff if uncertain about making the correct choice.

Natural materials like wood, linen, and cotton are susceptible to warping or wear due to climate and other external conditions. While UCS Inc. strives to minimize issues, the company cannot be held responsible for damage caused by weather, humidity, mishandling, or improper storage. The company is not liable for products kept in less-than-ideal conditions or those subjected to misuse.

Return Policy

CUSTOM PRODUCTS
All sales on custom work are final. Since custom orders are made to the customer’s specifications, we cannot resell the products at full price and, therefore, we do not accept returns or offer refunds for these purchases. Custom products include: stretcher bars/frames that do not conform with our stock sizes and profiles, floater frames, non-stock-sized art panels/Impress Frames/shaped strainer frames, and all canvas other than full rolls.

STOCK PRODUCTS
For stock products, we will accept returns for store credit within 15 days of receipt of order at the customer’s own expense for return shipping. Products must be in resalable condition and a 25% restocking fee will be deducted from the refund.

Limitation of Upper Canada Stretchers Inc. (UCS) Liability

The supply of product by UCS to the purchaser shall be governed by the laws of the province of Ontario, Canada. The exclusive venue for any claim relating to the supplied products shall be the Superior Court of Justice at Owen Sound, Ontario, Canada.

The remedies of the purchaser are limited to UCS's 60-day replacement guarantee.

In no event shall UCS be liable in contract, in tort (including negligence or strict liability), or otherwise for damage to property or equipment other than products sold hereunder, loss of profits or revenue, loss of use of products, cost of capital, claims of customers of the buyer or any special, indirect, incidental or consequential damages whatsoever, regardless of whether such potential damages are foreseeable or if supplier has been advised of the possibility of such damages.

The total liability of UCS arising from or related to this supply, whether the claims are based in contract, in tort (including negligence or strict liability), or otherwise, shall not exceed the price of the product(s) supplied.